Counter Sales

Burnaby, BC, Calgary, AB, Edmonton, AB, Everett, WA USA, Kelowna, BC, Regina, SK, Saskatoon, SK, Terrace, BC, Tigard, OR USA, Victoria, BC

The Counter Sales will deal with all customers in a friendly and professional manner and process all sales inquiries and sales orders quickly and expediently. The Counter Sales will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.



Reports to: Branch Manager, or designate
Direct Reports: N/A


General Duties:

  • Make a personal commitment to consistently provide superior customer service to ECCO’s customers so they will want to do repeat business with ECCO Supply
  • Maintain good working relationship with all co-workers and ECCO employees
  • Read and comply with ECCO’s Human Resources Policies and Procedures
  • Read and comply with ECCO’s Health & Safety Policies and Procedures
  • Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

Counter Sales:

  • Process all telephone sales calls as quickly as possible
  • Deal with customers at counter, in a professional and expedient manner
  • Phone customers when back orders are available and also on brokerage items
  • Handle all inquires from branches as quickly as possible
  • Co-ordinate all out of town shipments and special instructions orders with shipping department
  • Maintain an up to date sales catalogue with pricing, specifications, etc.
  • Maintain a good working relationship with co-workers, customers, suppliers and supervisors
  • Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO
  • Present a professional image at all times
  • Maintain counter sales area including showroom and displays in a clean and organized fashion
  • Forward sales lead to Outside Sales Representatives
  • Telephone solicitation (when time permits) to develop new customers
  • Participate in yearly inventory count
  • Other duties as deemed necessary by management



  • Post – Secondary Education – an asset
  • Previous Order Desk and/or Sales experience – an asset
  • Previous experience in HVAC, manufacturing or related industry – an asset
  • Desire to be a long-term employee and contribute to the company’s overall success
  • Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
  • Ability to adapt/response to different types of personalities
  • Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
  • Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management

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    Equal Opportunity Employment*

    The ECCO Group is an equal opportunity employer. We take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

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